Return Policy

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Returns & Exchange Policy
If you are contracting as a consumer and if for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 2 days of receipt of delivery.
If you require a replacement school uniform item, by contacting us. Please note, any exchange on order will incur the standard delivery charge, and if any price changes on the products ordered.
How To Return/Exchange Your Item(s)
1. Return the school uniform item using the copy of the ‘Sales Receipt’ indicating the reason for return.
Your order number
Your email address
Your name and address
Reason for return/exchange.
You MUST include the above details with the item(s) you are returning/exchanging. Without them, we are unable to identify who the return is from and process exchange.
2. Wrap the school uniform item securely in appropriate packaging. Attach the copy of the Sales Reciept which was enclosed in your order, to the outside of the parcel.
3. We will notify you via email/phone call when we have processed your return and when to expect your goods. This may take up to 5-10 working days from our receipt of the returned item; if the goods are ready earlier we will contact you.
4. If you require a replacement school uniform item, by contacting us. Please note, any exchange on order will incur the standard delivery charge, and if any price changes on the products ordered.
5. Process the additional payment and delivery charge. If you are exchanging an item due to its size being unsuitable.

 

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